Job Description
Raventra Health is a medical services company providing outsourced billing, coding, and claims processing solutions for provider groups and hospitals. As an AR Follow-Up Specialist, you will manage aged accounts receivable for provider clients, following up on unpaid and underpaid claims and working with payers to resolve outstanding balances. You will help improve collections, reduce aging, and identify recurring issues that may be affecting reimbursement.
WHAT YOU WILL DO
Manage an assigned accounts receivable portfolio, prioritizing accounts by age, balance, and recovery potential
Follow up on unpaid and underpaid claims through payer portals and by phone
Research claim status, payment history, and outstanding balances to determine appropriate next steps
Submit appeals and reconsiderations with supporting documentation when appropriate
Escalate unresolved claims through payer channels when standard follow-up does not resolve the issue
Maintain accurate documentation of follow-up activities, payer responses, and next steps
Monitor AR aging and recovery performance for assigned accounts
Identify recurring denial, payment, or claims issues and communicate trends to billing and coding teams
WHAT WE ARE LOOKING FOR
2+ years of experience in healthcare accounts receivable follow-up or medical billing
Experience following up with insurance payers on unpaid and underpaid claims
Working knowledge of AR aging, claim status, denials, and payment discrepancies
Experience with payer portals and telephone-based payer follow-up
Strong ability to prioritize accounts based on age, balance, and likelihood of recovery
Strong attention to detail and accurate documentation skills
Persistence and problem-solving skills when resolving complex or delayed claims
Ability to work independently and meet productivity and quality expectations in a remote environment
HIPAA-compliant private workspace
NICE TO HAVE
Experience with specific payer types or payer-specific processes
Appeals and reconsideration experience
Medical coding knowledge
Experience with Epic, Athena, eClinicalWorks, or another billing/practice management system
Experience working with provider groups or hospitals
COMPENSATION AND BENEFITS
Compensation will be discussed during the interview and will reflect the candidate’s experience, qualifications, and relevant healthcare revenue cycle expertise.
Benefits and additional employment details will be discussed during the hiring process.
HIRING PROCESS
Application review → introductory conversation → hiring manager interview → offer.
EQUAL OPPORTUNITY
Raventra Health is an equal opportunity employer. We consider all qualified applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. If you need an accommodation at any stage of the hiring process, please contact us and we will work with you to provide appropriate support.
Location: Remote
