Job Description

Software Support Specialist

Constellation HomeBuilder Systems

THE POSITION

Reporting to our Customer CareManager,the successful candidate will provide software support directly to our customers.

  • Providesfirst-level investigation to the customer andresolution for the Constellation Suite of Products.

  • Work closely with development documenting and communicating software related issues.

  • Accurate andtimelytracking ofallreported issuesinour cafollowing qualificationsll management tool

  • Meets all defined service levels for unresolved problems and reassigns the ticket to theappropriateinternal/externalteam.

  • Applies technical aptitude (operating systems, PCs, printers, remote control utilities etc.) inresolving client issues.

  • Advises theCustomer Care Managerforsensitive Client situations.

  • Attends andparticipatesin Team meetings.

  • Attends CHS product training, asrequired.

  • Makes recommendations to address problems, improveservice,and provide improvedsupport.

  • Developsfrequentlyasked questions (FAQ) documentation.

  • Work shifts may vary to accommodate maximum help desk coverage

  • Attend service release handoff meetingsasrequested.

QUALIFICATIONSANDSKILLS

Our Software Specialistsare customer facing where we build key customerrelationshipsdelivering superior customer support for our products.The organization usually hire applicants with the belowqualification:

  • College/University degreein Business Administration, Computer Science, or relateddiscipline.

  • CustomerSupport Experience

  • General Accounting/Costing knowledge

  • Courses orExperience in Residential Construction, Commercial Construction or Property Management,Real EstateManagementand/or ITfields.

  • Proficient in MS Windows applications.

  • Comfortable utilizing remote access utilities such asRemote Desktop, VPN

  • Superior analytical skills to resolve customer issues.

  • Self-Managed and motivated withtheability to work with minimal direction in a collaborative team environment.

  • Excellent interpersonal skills, both verbal and written

  • Providecourteous, friendly, and professional communication with external and internal stakeholders.

  • Ability to adapt to a fast-paced environment

  • Excellent time management and set prioritiesmanaging conflicting demands

  • Positive team attitude and ability tocollaborate with team members and co-workers

  • Works well under pressure

Salary Range (Ontario & BC Only):

The estimated base salary range for this role is CAD$67,500.00 - CAD$82,500.00 per year. We include salary ranges in job postings only where required by applicable pay transparency laws, based on the jurisdictions in which the role may be performed. The posted range is a good faith estimate and reflects factors that are subject to change. Final offer amounts may vary based on job-related factors, including work location, candidate experience and expertise, and other relevant considerations.We recognize the value and importance of diversity and inclusion in our communities and in the workplace. We celebrate diversity and one of our goals as an employer is to create an inclusive work environment for all employees. We are an equal opportunity employer and do not discriminate against any employee or applicant because of race, religion, sex, sexual orientation including gender identity or expression, pregnancy, national origin, age, marital status, veteran status, disability status, or any other category or characteristic protected by law.Applicants with disabilities who would like to require a reasonable accommodation related to any part of the application process may contact us at .#Newstar
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